Terms and Conditions
1. We own all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
2. We reserve the right to refuse or cancel the use of a discount code without any further discussion.Usage of discount codes is subject to stock availability.
3. By making a purchase you agree that the products you have bought have been bought for personal use and not for reselling purpose.
4. We reserve the right to reject/cancel your order for the following reasons;
- The product is not available / in stock
- Your billing information is not correct or not verifiable
- Your order has been suspected of fraudulent activity
- We could not deliver to the address provided by yourself
- In the event of misspelling, pricing or other errors or mistakes in the website information.
PRIVACY POLICY
Privacy Policy for Devoted
This Privacy Policy (the "Policy") applies to all users ("Users" or "You") of the Devoted platform (the "Site" or "Website" or "Mobile Application" or "App" or "Us" or "We" or "Our"), which is owned and operated by Devoted ("Devoted" or "Company"), a leading e-commerce clothing and apparel brand based in India. This Policy outlines how Devoted collects, uses, and protects your personal information when you use our services.
If you have any questions or concerns regarding this Privacy Policy or the protection of your personal information, please contact our support team at support@devotedstore.com.
User Consent
By using or visiting the Devoted platform, you expressly consent to this Privacy Policy and our Terms and Conditions. You agree to the collection, use, and transfer of your personal information as described in this Policy. If you do not agree with this Privacy Policy, please do not use Devoted services.
Information We Collect
Devoted collects both private and publicly-available information to provide you with our services. Private information may include your full name, age, mobile number, permanent address, current location, email address, bank details, and other information necessary for creating an account and using Devoted's services.
Publicly-available information may include your name, contact information (email address, phone number, and residential address), and other non-sensitive information that may be visible to the public.
We do not collect sensitive personal information like physical and mental health conditions, medical records, biometric information, or sensitive data.
How We Use Your Information
Devoted uses the information provided by you for the following purposes:
- To create a personalized account and profile.
- To contact you about website updates, service-related communications, and security updates.
- To inform you about other services available from Devoted or its affiliates.
- To conduct surveys, promotions, and advertisements.
- To facilitate networking and sharing of experiences with other users.
- To detect, investigate, and prevent activities that violate our policies or are illegal.
Devoted may use your information to generate internal reports about the use of our platform and for various related purposes.
Sharing Your Information
Devoted may share your information with third parties to deliver our services, investigate illegal activities, protect the safety of users or the public, and comply with legal requirements. We do not promise that your personal information will always remain private. Some third-party service providers, such as payment gateways, have their own privacy policies pertaining to the information we may be required to share with them for the purchase you may be making.
Security
You are responsible for keeping your login credentials (username and password) confidential. Devoted has implemented security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee absolute security due to the open nature of the Internet.
Cookies
Devoted may use cookies and similar technologies to enhance your user experience, improve our website, and analyze user behaviour. You can adjust your browser settings to manage cookies, but disabling them may affect certain website features.
Changes to this Privacy Policy
We reserve the right to change this privacy policy at any time, so we recommend going through it frequently. Any changes made would be effective immediately. If you have any queries, please drop us an email at support@devotedstore.com.
Policy Towards Children
Devoted's services are not intended for children under 18 years of age. We do not knowingly collect personally identifiable information from individuals under 18 without parental consent.
Access to Personal Information
You can access and manage your personal information by visiting our website or contacting our support team at support@devotedstore.com.
Your rights
You can always choose not to provide information, and in such cases, if the information required is mandatory, you will not be able to avail those services, features, or contents.
You can add or update your personal information on a regular basis. When you update information, the Company will keep a copy of the prior version for its records.
If you want us to permanently delete your entire data stored by us, then please send us an email, and we'll do so within 36-98 hours.
The Company may, if you prefer, send direct advertisement mailers to you at the address given by you. You have the option to opt-out of this direct mailer by clicking on the unsubscribed link option attached to the e-mail. The Company respects your privacy, and if you do not want to receive any kind of communications from Devotedstore.com or have any grievances to share, please contact us via our website or email us at support@DevotedStore.com."
Opt-Out Process
You may unsubscribe from Devoted's marketing messages by contacting us at support@devotedstore.com. However, you are responsible for managing your information shared with third parties.
Contact Information
If you have questions or concerns about privacy, you can reach us at:
Address: C-269 Prashant Vihar, New Delhi India
Email: support@devotedstore.com
Disclaimer
Devoted reserves the right to change this Privacy Policy without prior notice. Your continued use of the website signifies your acceptance of any amendments. While we strive to protect your personal information, we cannot guarantee absolute security. Your protection of sensitive data is your responsibility.
~ The maximum liability that we hold on any particular order or item will be the maximum amount the customer has paid for that particular order or item.
~ If the QC(quality check) of any return/exchange is rejected then the original used item received will be shipped back to the customer. Devoted owns the right to reject any QC if the items received show any signs of being used or worn out in any shape or form, including bad odour.
~ If a customer provides any incorrect bank details for a refund and the refund transaction fails due to the same then a gift card/store credits will be issued for the refund.
~ Return/exchange is only valid once per order. But if any customer insists on having a refund after an exchange has already been provided once then after having an internal discussion, the refund might be processed in the form of a gift card (at our own discretion) after reducing all the shipping & convenience costs incurred on that order. This includes & is not limited to various costs like forward shipment, reverse shipment, restocking fee, packaging fee etc. Such fees usually range between ₹500-2,000 depending upon the number of items in order.
~ While processing a refund, if the customer does not share bank details via replying to our email wherein we ask for the same from our official email ID (support@devotedstore.com) within 20 days, a gift card will be issued to the amount equivalent to the original refund.
~ If any custom product is created for any customer in anyway then return/exchange will not be applicable in any circumstances as the product will be of no use for us as an organization. If any changes can be made to the product delivered then the team will have a internal discussion regarding the same & get those done if possible.
~ If a customer places a prepaid order & then informs us to cancel the order after the order has already been dispatched from our warehouse then in case of the refund back to source, shipping & handling charges will be deducted before the refund is processed, which can vary on average between ₹100-300. In case of a refund in the form of store credits/discount code/gift card, then no such charges will be levied.
~ Any sort of token amount collected before shipping any COD(cash on delivery) order will be non-refundable under all scenarios.
