FAQs


My account & orders

Orders


If your payment fails, please ensure that you are providing all
correct information on the payment gateway i.e. name, account details,
password etc. Also, ensure that your Internet connection is not
disrupted while payment is in progress.



~ Browse through the wide catalog of products on our website and select the one(s) you like

~ Select the size you require and press ‘Buy Now’

~ Go to your shopping bag after you've added all the products you desire and press 'checkout'

~ Fill up all the shipping details and press 'Continue'

~ Enter your billing address(if same, tick the checkbox), choose the
payment method and provide special instructions, if any in the 'order
comments' box(Don't forget to mention your Instagram Handle) and press
'Continue

~ You will now receive an order confirmation via email

~ You can check the status of your order under 'Orders' section on 'My Account' page.

Please check your bank account to ensure that the money has been deducted.

If your account has been debited after a payment failure, it is
normally rolled back to your bank account within 7 business days. You
can contact us for the same. We ensure that your money is safe.

By paying online via
any method like Paytm, Paypal, debit card etc you get -

1. Free wristband worth rs119 on orders over ₹988

2. No COD &/or
shipping charges* (₹119-69)

3. Faster Delivery

Total savings = ₹238+
Note: Benefit number 2 is only valid on online orders over ₹499 (Cart value)

Customs
will not be charged on any order in India. Your order may or may not be
liable to custom duty, depending on upon the destination country. If
applicable, the customer is liable to pay the nominal amount.


Here's a list of all payment methods/modes available on www.DevotedStore.com :-

1. Paytm
2. All major debit & credit cards
3. Netbanking
4. UPI
5. Mobile Wallets
6. Cryptocurrencies (btc, eth etc)
7. Cash on delivery

Note: Any of these payments modes may change at any point, refer the Payments page for real-time info.

My account


Orders placed on devotedstore.com
will be delivered to your provided address. We aim to route all our
orders to our courier partners on the same day however, this is not
always possible due to volume. Either way, it will take from 4-7
business days for the order to reach your doorstep. We have partnered
with reputed courier companies to make the shipping process as smooth as
possible. Also, we use superior quality packing material to ensure the
package you receive is in perfect condition.

1. Click on the person icon on the top right part of the header and login

2. There in 'order history', you can check your order details

Returns, Refunds and Cancellation

Cancellation

Please note that once placed, all orders can't be cancelled/edited while in transit.

If your shipment is still in our warehouse, then it can be cancelled/edited.

However, if your shipment has been picked up by our courier partners then it most probably can't be cancelled/edited.

Note:
To ensure fast delivery, we work hard to ship all orders out of our
warehouse the very same day. However, this isn't always possible, either
way your order gets dispatched for delivery within 1-2 business days.

Still, you can apply to edit/cancel your order by filling out the form by clicking on the button 'edit/cancel order' in the footer and we will do everything in our power to fulfil your request, if possible.

Returns

Exchanges & returns are free*

Note: Return pickups may not be available for some time, due to
the pandemic, but will resume as soon as it's possible & the Return
Time Period would be extended.

i. If any product received by you has any issue/defect or sizing problem, then you can raise a return/exchange request and your exchange will be processed/money will be refunded(if applicable). The product will be picked up from the same location where it was delivered, or you can ship it to us yourself.

ii. We accept return requests raised within 15 days of the order delivery.

iii. All returned products must be unused with all original tags and packaging intact.

iv. Refund of shipping charges is not applicable.

v. To initiate a return click here or go to Footer > Easy Returns

vi. After we receive the returned product, a quality check will be conducted and then your return would be finalized.

vii. Exchange is only valid once per order, as in that one exchange all your issues will be resolved like sizing change, etc.

viii. Exchange orders can't be returned/refunded.
If still customer doesn't accept the exchange order/s, then the money
would be refunded after deducting all the shipping and handling charges.

ix. Return on accessories is not applicable.

i. If any product received by you has any issue/defect or sizing problem, then you can raise a return request and your money will be refunded, if applicable. To file a return, you need to ship the product at our warehouse(address "C-269 Prashant Vihar, Sector -14, Delhi-110085, India) at your own expense. To keep the returning cost low, we suggest you return the items using a standard postal service.

ii. We accept return requests raised within 20 days of the order delivery. I.e, your return request must be initiated within 20 days of receiving your order.

iii. All returned products must be unused, unwashed with all original tags and packaging intact.

iv. Refund of shipping charges is not applicable.

v. To initiate a return click here or go to Footer > Returns

vi. After we receive the returned product, a quality check will be conducted and your return would be finalized.

vii. Return on accessories is not applicable.

viii. Returns are not applicable on sale/discounted items.


The below terms and conditions are applicable whenever any product is
on discount or during a sale. This applies to any/all offers like flat
20% off, or flat ₹100 off, etc. The conditions are as follows -

1. Exchange/returns are not applicable
- Any product purchased at discounted price cannot be
returned/exchanged. We suggest you to go through the size chart to avoid
any sizing problems.

2. If you still wish to return/exchange a product, then you'll have to
ship it to us yourself &/or pay the shipping charges applicable
- Initiate a return request and our team will assist you on the same.

3. Clubbing of any other offers not valid
- Offers like free wristband over ₹999, or any other freebies are not available with sale items


Note: Devoted owns the right to end such sale at any given point of time without giving any prior notice to the customers.

Refunds

After we receive your returned product, we perform our quality check
on it. Then after being approved for return, then it usually takes 2-10
days for the money to be refunded back to the original mode of payment.

If you've cancelled an order and your order hasn't been shipped out of our warehouse, then it'll take about 2-10 days for the money to be refunded back to the original mode of payment.

Shipping and payments



Payments


(Amount based on customer's cart value)

For India:-

Online Paid Orders:-

₹0 - ₹48 = ₹98 Shipping charges
₹48 - ₹500 = ₹48 Shipping charges
Over ₹500 = Free ship


COD Orders:-
Request you to make Online Payments if possible, stop the spread of COVID-19.

₹188-₹500 = ₹98

₹188-₹500 = ₹98
₹500 or Above = FREE


The price range of placing a COD order - ₹188-6,000


For Rest Of the World:- 

Every country has different shipping costs, so please continue to checkout to view your shipping charges.

Yes! It's totally safe to shop and make payments online on our
website, we use highly secure payment gateways to ensure that your money
and account details are totally secure.

Absolutely not, you only pay what you see.

COD is only valid in India. We support Govt. of India's Digital India
campaign, hence we encourage you to make online payments, because
online payments have many benefits, to know them,click here. The COD charges are as follows - 


₹188 - ₹500 = ₹98
₹500 or Above = FREE 


The price range of placing a COD order - ₹188-6,000

Shipping


Due to some reasons, our courier partners are not providing COD option
at your location. Still, you can always go with online payments which
are completely safe.

Note: COD is only available in India
Also note: The price range of placing a COD order - ₹188-6,000

(Amount based on customer's cart value)
For India:-


Pre-Paid Orders

₹0 - ₹48 = ₹98 Shipping charges
₹48 - ₹500 = ₹48 Shipping charges
Over ₹500 = Free shipping


COD Orders:-

Request you to make Online Payments if possible, stop the spread of COVID-19.


₹188 - ₹500= ₹98
₹188 - ₹500= ₹98
₹500 or Above = FREE


The price range of placing a COD order - ₹188-6,000

For Rest Of the World:- 

Every country has different shipping costs, so please continue to checkout to view your shipping charges.

To track you order, please click here

Our goal at Devoted is to get your order to you as fast as possible.
To make it happen, we are in business with some of the top courier
companies like Aramex, FedEx etc. We also try our best to ship your
order out of our warehouse within 1-2 days to ensure it reaches you as
soon as possible.

Miscellaneous



Offers & others

Yes, send us your requirements by filling the form on the contact us page.

Yes, we occasionally offer discount coupons. Only 1 discount coupon is valid per order.


To download your order's bill, open any of the order emails that we had
sent you after you had placed your order. The link to download your
order's bill is there. The link would be a linked text, like this "Click
here to download your Bill/Invoice.".

Our email ID via which you would've received the email is "support@devotedstore.com"

This link would be in the following emails

1. Order confirmation email
2. Order shipped email
3. Order out for delivery email
4. Order delivered email



Still have unanswered questions?
Contact us.