Terms and Conditions

TERMS & CONDITIONS

Intellectual Property

All content on this website, including but not limited to text, images, designs, logos, graphics, and product descriptions, is the exclusive property of Devoted and is protected under applicable intellectual property and copyright laws.

Discount Codes & Offers

Discount codes are subject to stock availability and specific terms. Devoted reserves the right to modify, refuse, or cancel any discount code or offer at its sole discretion without prior notice.

Personal Use

All products purchased from Devoted are intended strictly for personal use only and not for resale or commercial purposes.

Order Acceptance & Cancellation

Devoted reserves the right to cancel or reject any order at any stage due to reasons including but not limited to:

  • Product unavailability

  • Incorrect or unverifiable billing or shipping details

  • Suspected fraudulent or abusive activity

  • Delivery limitations to the provided address

  • Pricing, typographical, or technical errors on the website

PRIVACY POLICY

Introduction

This Privacy Policy explains how Devoted (“we”, “us”, “our”) collects, uses, and protects personal information of users (“you”) who access or use our website or services. Devoted is an Indian e-commerce apparel brand.

For any questions, contact us at support@devotedstore.com.

User Consent

By accessing or using our platform, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use.

Information We Collect

We may collect the following information:

  • Name, phone number, email address

  • Billing and shipping address

  • Order and transaction details

  • Payment information processed securely via third-party payment gateways

  • Device, browser, and website usage data

We do not knowingly collect sensitive personal data such as biometric, health, or medical information.

How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Communicate order updates and service notifications

  • Share offers, promotions, and updates (you may opt out anytime)

  • Improve website functionality and customer experience

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory requirements

Sharing of Information

We may share limited information with trusted third-party service providers such as payment processors, logistics partners, and technology vendors solely for operational and fulfillment purposes. These parties are bound by their respective privacy policies.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal data. However, no system is completely secure, and absolute security cannot be guaranteed.

Cookies

We use cookies and similar technologies to enhance browsing experience, analyze traffic, and improve performance. You may control cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for individuals under 18 years of age without parental consent.

Access, Updates & Deletion

You may request access, correction, or deletion of your personal information by contacting support@devotedstore.com. Requests will be processed within a reasonable timeframe, subject to legal obligations.

Policy Updates

Devoted reserves the right to update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.

RETURNS, REFUNDS & EXCHANGES

  • The maximum liability of Devoted for any order shall not exceed the amount paid for that order.

  • All returns and exchanges are subject to quality inspection upon receipt.

  • Products showing signs of use, wear, damage, alteration, washing, or odour may be rejected.

  • If a return or exchange fails quality inspection, the same item will be shipped back to the customer.

  • Return or exchange is permitted only once per order.

  • If a refund is approved after an exchange, it may be issued as store credit after deducting applicable shipping, handling, and restocking charges (typically ₹500–₹2,000 depending on the order).

  • If incorrect bank details are provided and a refund fails, the refund will be issued as store credit or gift card.

  • If bank details are not shared within 20 days of refund initiation, a store credit will be issued.

  • Custom-made or personalized products are not eligible for return or exchange under any circumstances.

  • For prepaid orders cancelled after dispatch, shipping and handling charges (₹100–₹300 on average) will be deducted from the refund. Store credit refunds will not incur such deductions.

  • Any token amount collected for COD orders is non-refundable under all circumstances.

CONTACT INFORMATION


Email: support@devotedstore.com