If your payment fails, please ensure that you are providing all correct information on the payment gateway i.e. name, account details, password etc. Also, ensure that your Internet connection is not disrupted while payment is in progress.
~ Browse through the wide catalog of products on our website and select the one(s) you like
~ Select the size you require and press ‘Buy Now’
~ Go to your shopping bag after you've added all the products you desire and press 'checkout'
~ Fill up all the shipping details and press 'Continue'
~ Enter your billing address(if same, tick the checkbox), choose the payment method and provide special instructions, if any in the 'order comments' box(Don't forget to mention your Instagram Handle) and press 'Continue
~ You will now receive an order confirmation via email
~ You can check the status of your order under 'Orders' section on 'My Account' page.
Customs will not be charged on any order in India. Your order may or may not be liable to custom duty, depending on upon the destination country. If applicable, the customer is liable to pay the nominal amount.
Orders placed on devotedstore.com will be delivered to your provided address. We aim to route all our orders to our courier partners on the same day however, this is not always possible due to volume. Either way, it will take from 4-7 business days for the order to reach your doorstep. We have partnered with reputed courier companies to make the shipping process as smooth as possible. Also, we use superior quality packing material to ensure the package you receive is in perfect condition.
Please note that once placed, all orders can't be canceled/edited while in transit.
If your shipment is still in our warehouse, then it can be canceled/edited.
However, if your shipment has been picked up by our courier partners then it most probably can't be canceled/edited.
Note: To ensure fast delivery, we work hard to ship all orders out of our warehouse the very same day. However, this isn't always possible, either way your order gets dispatched for delivery within 1-2 business days.
Still, you can apply to edit/cancel your order by filling out the form by clicking on the button 'edit/cancel order' in the footer and we will do everything in our power to fulfill your request, if possible.
i. If any product received by you has any issue/defect or sizing problem, then you can raise a return/exchange request and your exchange will be processed/money will be refunded(if applicable). The product will be picked up from the same location where it was delivered, or you can ship it to us yourself.
ii. We accept return requests raised within 15 days of the order delivery.
iii. All returned products must be unused with all original tags and packaging intact.
iv. Refund of shipping charges is not applicable.
v. To initiate a return click here or go to Footer > Easy Returns
vi. After we receive the returned product, a quality check will be conducted and then your return would be finalized. Note: If you decide to completely return all the products & get a refund, then we will refund you the money, after deducting our shipping expenses. These expenses are dynamic & vary from order to order. Our team will assist you for the same.
vii. In case you face any sizing issue, please initiate an exchange request and your product will be exchanged.
viii. Exchange is only valid once per order, as in that one exchange all your issues will be resolved like sizing change etc.
ix. Exchange orders can't be returned/refunded. If still customer doesn't accept the exchange order/s, then the money would be refunded after deducting all the shipping and handling charges.
x. Return on accessories is not applicable.
xi. Exchanges are free. However, ₹99 is charged on orders that are fully or partially returned as 'Shipping & Handling Expenses'. This charge is not applicable if you decide to ship the return to our warehouse yourself. Address - C-269, Prashant Vihar, Rohini Sector 14, New Delhi 110085
For Rest Of the World -
i. If any product received by you has any issue/defect or sizing problem, then you can raise a return request and your money will be refunded, if applicable. To file a return, you need to ship the product at our warehouse(address "C-269 Prashant Vihar, Sector -14, Delhi-110085, India) at your own expense. To keep the returning cost low, we suggest you to return the items using standard postal service.
ii. We accept return requests raised within 20 days of the order delivery. I.e, your return request must be initiated within 20 days of receiving your order.
iii. All returned products must be unused, unwashed with all original tags and packaging intact.
iv. Refund of shipping charges is not applicable.
v. To initiate a return click here or go to Footer > Returns
vi. After we receive the returned product, a quality check will be conducted and your return would be finalized.
vii. Return on accessories is not applicable.
viii. Returns are not applicable on sale/discounted items.
The below terms and conditions are applicable whenever any product is on discount or during a sale. This applies to any/all offers like flat 20% off, or flat ₹100 off, etc. The conditions are as follows -
1. Exchange/returns are not applicable
- Any product purchased at discounted price cannot be returned/exchanged. We suggest you to go through the size chart to avoid any sizing problems.
2. If you still wish to return/exchange a product, then you'll have to ship it to us yourself &/or pay the shipping charges applicable - Initiate a return request and our team will assist you on the same.
3. Clubbing of any other offers not valid
- Offers like free wristband over ₹999, or any other freebies are not available with sale items
Note: Devoted owns the right to end such sale at any given point of time without giving any prior notice to the customers.
After we receive your returned product, we perform our quality check on it. Then after being approved for return, then it usually takes 2-10 days for the money to be refunded back to the original mode of payment.
If you've cancelled an order and your order hasn't been shipped out of our warehouse, then it'll take about 2-10 days for the money to be refunded back to the original mode of payment.
COD is only valid in India. We support Govt. of India's Digital India campaign, hence we encourage you to make online payments, because online payments have many benefits, to know them,click here. The COD charges are as follows -
1. Choose PayPal at checkout 2. Create your account at PayPal 3. Make your first payment 4. After the payment gets made successfully, effective cashback will be added to your Paypal account, given that all the Terms & Conditions are applicable on your account
Our goal at Devoted is to get your order to you as fast as possible. To make it happen, we are in business with some of the top courier companies like Aramex, FedEx etc. We also try our best to ship your order out of our warehouse within 1-2 days to ensure it reaches you as soon as possible.
To download your order's bill, open any of the order emails that we had sent you after you had placed your order. The link to download your order's bill is there. The link would be a linked text, like this "Click here to download your Bill/Invoice.".
Our email ID via which you would've received the email is "firstname.lastname@example.org"
This link would be in the following emails
1. Order confirmation email
2. Order shipped email
3. Order out for delivery email
4. Order delivered email
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