If your payment fails, please ensure that you are providing all correct information on the payment gateway i.e. name, account details, password etc. Also, ensure that your Internet connection is not disrupted while payment is in progress.
~ Browse through the wide catalog of products on our website and select the one(s) you like
~ Select the size you require and press ‘Buy Now’
~ Go to your shopping bag after you've added all the products you desire and press 'checkout'
~ Fill up all the shipping details and press 'Continue'
~ Enter your billing address(if same, tick the checkbox), choose the payment method and provide special instructions, if any in the 'order comments' box(Don't forget to mention your Instagram Handle) and press 'Continue
~ You will now receive an order confirmation via email
~ You can check the status of your order under 'Orders' section on 'My Account' page.
By paying online via
any method like Paytm, Paypal, debit card etc you get -
1. Free Devoted Sweatshirt on prepaid
orders over ₹3,499, use code "FREESWEATSHIRT" - Offer valid till
No need to add it to the cart,
just apply the coupon code & make the payment online
While placing the order, please
mention in the 'Order Notes' which size you want (All sizes of this product
may not be available, therefore you're gonna have to choose between the
ones which are. Our team will assist you with the same.)
No exchange/refund is
applicable on this
If you decide to
return/exchange your order fully/partially, then you'll have to return
this sweatshirt as well
Customs will not be charged on any order in India. Your order may or may not be liable to custom duty, depending on upon the destination country. If applicable, the customer is liable to pay the nominal amount.
Note: Due to the pandemic, orders in Green & Orange zones will be delivered within 3-7 business days, however red zone orders will be shipped as soon as the government allows us to.
Orders placed on devotedstore.com will be delivered to your provided address. We aim to route all our orders to our courier partners on the same day however, this is not always possible due to volume. Either way, it will take from 4-7 business days for the order to reach your doorstep. We have partnered with reputed courier companies to make the shipping process as smooth as possible. Also, we use superior quality packing material to ensure the package you receive is in perfect condition.
Please note that once placed, all orders can't be cancelled/edited while in transit.
If your shipment is still in our warehouse, then it can be cancelled/edited.
However, if your shipment has been picked up by our courier partners then it most probably can't be cancelled/edited.
Note: To ensure fast delivery, we work hard to ship all orders out of our warehouse the very same day. However, this isn't always possible, either way your order gets dispatched for delivery within 1-2 business days.
Still, you can apply to edit/cancel your order by filling out the form by clicking on the button 'edit/cancel order' in the footer and we will do everything in our power to fulfill your request, if possible.
Note: Return pickups may not be available for some time, due to the pandemic, but will resume as soon as it's possible & the Return Time Period would be extended.
i. If any product received by you has any issue/defect or sizing problem, then you can raise a return/exchange request and your exchange will be processed/money will be refunded(if applicable). The product will be picked up from the same location where it was delivered, or you can ship it to us yourself.
ii. We accept return requests raised within 15 days of the order delivery.
iii. All returned products must be unused with all original tags and packaging intact.
iv. Refund of shipping charges is not applicable.
v. To initiate a return click here or go to Footer > Easy Returns
vi. After we receive the returned product, a quality check will be conducted and then your return would be finalized. Note: If you decide to completely return all the products & get a refund, then we will refund you the money, after deducting our shipping expenses. These expenses are dynamic & vary from order to order. Our team will assist you for the same.
vii. In case you face any sizing issue, please initiate an exchange request and your product will be exchanged.
viii. Exchange is only valid once per order, as in that one exchange all your issues will be resolved like sizing change etc.
ix. Exchange orders can't be returned/refunded. If still customer doesn't accept the exchange order/s, then the money would be refunded after deducting all the shipping and handling charges.
x. Return on accessories is not applicable.
xi. Exchanges are free.
xii. If you decide to fully/partially return your order, then we will offer you a Devoted E-Gift Card of the value of your order. Use can use this Gift Card to purchase any other Devoted product/s you like, anytime in the future.
If you want money for your return, then we will deduct ₹149/- give & you your money back. This charge will get reduced to ₹99/-, if you decide to self-ship the products to our warehouse - Address - C-269, Prashant Vihar, Rohini Sector 14, New Delhi 110085
For Rest Of the World -
i. If any product received by you has any issue/defect or sizing problem, then you can raise a return request and your money will be refunded, if applicable. To file a return, you need to ship the product at our warehouse(address "C-269 Prashant Vihar, Sector -14, Delhi-110085, India) at your own expense. To keep the returning cost low, we suggest you to return the items using standard postal service.
ii. We accept return requests raised within 20 days of the order delivery. I.e, your return request must be initiated within 20 days of receiving your order.
iii. All returned products must be unused, unwashed with all original tags and packaging intact.
iv. Refund of shipping charges is not applicable.
v. To initiate a return click here or go to Footer > Returns
vi. After we receive the returned product, a quality check will be conducted and your return would be finalized.
vii. Return on accessories is not applicable.
viii. Returns are not applicable on sale/discounted items.
ix. Exchanges are not valid on International Orders
The below terms and conditions are applicable whenever any product is on discount or during a sale. This applies to any/all offers like flat 20% off, or flat ₹100 off, etc. The conditions are as follows -
1. Exchange/returns are not applicable
- Any product purchased at discounted price cannot be returned/exchanged. We suggest you to go through the size chart to avoid any sizing problems.
2. If you still wish to return/exchange a product, then you'll have to ship it to us yourself &/or pay the shipping charges applicable - Initiate a return request and our team will assist you on the same.
3. Clubbing of any other offers not valid
- Offers like free wristband over ₹999, or any other freebies are not available with sale items
Note: Devoted owns the right to end such sale at any given point of time without giving any prior notice to the customers.
After we receive your returned product, we perform our quality check on it. Then after being approved for return, then it usually takes 2-10 days for the money to be refunded back to the original mode of payment.
If you've cancelled an order and your order hasn't been shipped out of our warehouse, then it'll take about 2-10 days for the money to be refunded back to the original mode of payment.
Note: COD is currently deactivated due to the effects of the pandemic.
COD is only valid in India. We support Govt. of India's Digital India campaign, hence we encourage you to make online payments, because online payments have many benefits, to know them,click here. The COD charges are as follows -
Our goal at Devoted is to get your order to you as fast as possible. To make it happen, we are in business with some of the top courier companies like Aramex, FedEx etc. We also try our best to ship your order out of our warehouse within 1-2 days to ensure it reaches you as soon as possible.
Free Devoted Sweatshirt on prepaid orders over ₹3,499, use code "FREESWEATSHIRT" - Offer valid till stocks last.
No need to add it to the cart, just apply the coupon code & make the payment online
While placing the order, please mention in the 'Order Notes' which size you want (All sizes of this product may not be available, therefore you're gonna have to choose between the ones which are. Our team will assist you with the same.)
No exchange/refund is applicable on this
If you decide to return/exchange your order fully/partially, then you'll have to return this sweatshirt as well
1. Choose PayPal at checkout 2. Create a PayPal account 3. Make your first PayPal payment using the created account 4. After the payment gets made successfully, effective cashback will be added to your PayPal account, given that all the Terms & Conditions are applicable on your account
To download your order's bill, open any of the order emails that we had sent you after you had placed your order. The link to download your order's bill is there. The link would be a linked text, like this "Click here to download your Bill/Invoice.".
Sorry to say, but although our warehouse is active, however no courier service like Blue Dart is working right now, therefore we are not able to process any orders/returns.
if you have already placed an order however it hasn't reached you, then it's probably either in our warehouse or stopped somewhere in transit.
After this pandemic is over, we will contact you ourselves & ask whether you still want your order or not & then we'll act accordingly.
If you have a prepaid order & don't want it anymore, then we'll refund you the money.
Also, our 15-day return policy will be extended depending on the date of your order, so if your return hasn't been processed due to this pandemic, then don't worry, we'll do the same as soon as this pandemic is over.
While placing your order, at checkout, we have recently added an option for you to add an amount of your choice, an amount which we at Devoted will collect, add some of our own profits to it, & then donate at the end of each month to the NGO, Zomato Feeding India & we'll also upload the same on our social media.
We at Devoted have always been donating a part of our profits each month in one way or another, and this donation will be another extra addition to that.
This specific donation is to support the movement towards zero hunger in India.
You should feel proud, because of our combined effort, a few people in India will not sleep hungry today :)
Note: A 100% of the money you donate will be donated, we won't be deducting any kind of fees, instead we'll be adding an extra sum of our own to it.
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