Return/Exchange Policy Summary

Return & Exchange Policy

• Eligibility: Request must be raised within 7 days of delivery. Items must be unused with original tags/packaging intact.

• Defects/Wrong Item: Must be reported within 24 hours (or 12 hours with unboxing video for theft/wrong item claims).

• Exclusions: No return on accessories, gifts, gift cards, custom orders, or items with seal tag removed.

• Process:

  1. Request return/exchange by clicking here.

  2. Reverse pickup arranged within 2-3 business days.

  3. Exchange shipped post-pickup (3-6 business days).

  4. Refunds processed post quality check (8-15 business days).

• Refund Types:

  • Devoted Money (Store Credits): Free, 4-7 days.

  • Bank/UPI/Card Refund: 5% fee, 8-15 days.

• Important:

  • Keep seal tag intact for return/exchange.

  • Record video while handing return to courier.

  • 1 return/exchange per order only.

  • Failed QC = item sent back.

  • Refunds issued as store credits if tags missing, incorrect bank details, or if bank details aren't shared within 20 days.

  • Custom items are non-returnable under all conditions.

  • Pickup attempt max 2 times; after that, customer must ship it manually.

For further details view our terms & conditions here.