i. We accept return/exchange requests raised within 10 days of order delivery.
ii. All returned products must be unused with all original tags and packaging intact.
iii. Refund of shipping charges is not applicable.
iv. To initiate a return/exchange, click here or go to Footer > Easy Returns
v. If the product received has any kinda defect then please report it to us within 24 hours of delivery.
vi. After receiving the returned product, a quality check will be conducted and your return will be finalized.
vii. Exchange is only valid once per order & can't be returned or refunded, as in that one exchange, all your issues will be resolved like getting a bigger/smaller size etc.
viii. Return of accessories, gifts & gift cards, promotional items is not applicable.
ix. Exchanges & returns are free, refund of shipping charges is not applicable
x. For prepaid orders, refunds will be tranfered to the original mode of payment & for COD orders you'll be asked from your bank account details.
IN TOTAL THE RETURN/EXCHANGE PROCESS TAKES 5-12 BUSINESS DAYS
Why? Here are all the steps -
1. The customer file the return/exchange request
2. We contacts the customer (if required) & arrange the reverse pickup by a 3rd party courier company (if the service is available at their pin code) within 2-3 business days.
3. The customer packs the product in the same manner as it was received, unused with all the tags intact.
5. In case of an exchange, as soon as the reverse pickup is done our teams ships the exchange from our warehouse asap which then reaches the customer in 3-6 business days.
6. In case of refund, as soon as the returned product/s reach back in our warehouse, we perform a quick Quality Check & then initiate the refund which then reaches the customer in 1-3 business days.
You can track your order here.
Also, details regarding tracking your order are sent to you via email/sms as soon as your order is shipped from our warehouse. The details include
- Your order's tracking ID
- The particular courier partner assigned to your order. For eg, Aramex, Delhivery etc.
- The tracking link of the respective courier partner's website.
So, to track your order via this method, follow the steps below,
1. Open the link provided in the email/sms of the respective courier partner's website
2. Copy the tracking ID sent to you via e-mail/sms and paste it there.
