Executive Briefcase

Return & Exchange Policy

• Eligibility: Request must be raised within 7 days of delivery. Items must be unused with original tags/packaging intact.

• Defects/Wrong Item: Must be reported within 24 hours (or 12 hours with unboxing video for theft/wrong item claims).

• Exclusions: No return on accessories, gifts, gift cards, custom orders, or items with seal tag removed.

• Process:

  1. Request return/exchange by clicking here.

  2. Reverse pickup arranged within 2-3 business days.

  3. Exchange shipped post-pickup (3-6 business days).

  4. Refunds processed post quality check (8-15 business days).

• Refund Types:

  • Devoted Money (Store Credits): Free, 4-7 days.

  • Bank/UPI/Card Refund: 5% fee, 8-15 days.

• Important:

  • Keep seal tag intact for return/exchange.

  • Record video while handing return to courier.

  • 1 return/exchange per order only.

  • Failed QC = item sent back.

  • Refunds issued as store credits if tags missing, incorrect bank details, or if bank details aren't shared within 20 days.

  • Custom items are non-returnable under all conditions.

  • Pickup attempt max 2 times; after that, customer must ship it manually.

For further details view our terms & conditions here.

Caring for Your Leather – The Devoted Way
At Devoted, we craft leather products built to last decades. Like all long-lasting items, a little regular care keeps them looking their best.

i. How do I keep my leather shiny for years?
Use a leather balsam applied with a dry cloth to restore shine. If unavailable, an alcohol-free skin cream works as a backup.

ii. What should I avoid?

• Keep leather away from oil- or alcohol-based products like perfumes, sanitizers, cosmetics, and disinfectants—they can damage the finish and color.

• Don’t let water sit—wipe off immediately with a soft, dry cloth.

iii. What if my jacket feels tight?
Leather molds to your body over time. If it’s slightly snug, wear it in. If too tight, consider exchanging it for a better fit.

iv. Can I fold my leather jacket?
Yes, for short durations (like travel). Avoid long-term folding. When folding, follow seams and minimize creases.

v. Can I iron my leather?
No. Instead:

1. Wear it—leather naturally smooths with time.

2. Hang it on a proper hanger (never folded like a t-shirt).

vi. Can I use a dryer or washing machine?
Absolutely not. These can shrink, crack, and dry out the leather.

vii. What if I see mold or mildew?
Wear gloves and a mask. Clean affected areas with a damp cloth and vinegar solution. Let it air dry. Store leather in a cool, dry place with air circulation—never in plastic.

viii. What if the leather feels stiff?
Wear it often. To restore suppleness, apply leather conditioner yearly, or more frequently if exposed to sun or rain.

ix. How do I remove a smoke smell?
Mix equal parts water and vinegar. Wipe with a damp sponge. Let dry, then condition with leather balsam or an alcohol-free cream.