Madison Jacket

For India (for Rest of the world, click here):

i. Return/exchange requests must be raised within 7 days of delivery.

ii. Products must be unused with original tags and packaging intact.

iii. Shipping/COD charges are non-refundable.

iv. To initiate a request, click here or go to Footer → Easy Returns.

v. Defective or wrong products must be reported within 24 hours of delivery.

vi. Returned items undergo a quality check (QC) before approval.

vii. Only one exchange/return per order is allowed.

viii. Accessories, gifts, gift cards, and promotional items cannot be returned.

ix. Exchanges are free and delivered within 3–6 business days.

x. Refund options:
  a. Devoted Money (lifetime validity) — Free, processed in 4–7 business days.
  b. Original payment method — 5% handling/restocking fee, processed in 8–15 business days.

xi. Custom orders are non-returnable and non-refundable.

Important:
Do not remove the white seal tag (“No return/exchange if seal broken”). Requests with a broken seal will not be accepted. Customers are advised to record a video while handing over returns to the courier to show intact tags and packaging, and while unboxing and manually shipping any shipments too.

Return Process

1. Customer submits a return/exchange request.

2. Reverse pickup arranged within 2–3 business days (if serviceable).

3. Product must be packed as received with tags intact and unused.

4. After pickup:

   • Exchange: Replacement shipped immediately post it being ready and delivered in 3–6 business days.

   • Refund: After return reaches warehouse (3–7 days), QC is completed and refund is processed.

Additional Information

• Returns failing QC (used, worn, odor, etc.) will be sent back to the customer.

• Items returned without original tags/packaging will only receive store credits, not bank refunds.

• Incorrect bank details or failure to share bank details within 20 days will result in store credit issuance.

• Custom products cannot be returned/exchanged under any circumstances.

• Reverse pickup is attempted twice. If unsuccessful, the customer must ship the item to C Prashant Vihar, Sec-14, New Delhi 110085, India.

For further details view our terms & conditions here.

You can track your order by clicking here.

Also, details regarding tracking your order are sent to you via email/sms as soon as your order is shipped from our warehouse.

Have more questions? Refer our FAQs section or Contact Us.

Packed & marketed by:
Devoted
C-269 Prashant Vihar 2nd floor Delhi 110085 India
Country of origin: India