If your payment fails, please ensure that you are providing all correct information on the payment gateway i.e. name, account details,
password etc. Also, ensure that your Internet connection is not disrupted while payment is in progress.

~ Browse through the wide catalog of products on our website and select the one(s) you like

~ Select the size you require and press ‘Buy Now’

~ Go to your shopping bag after you've added all the products you desire and press 'checkout'

~ Fill up all the shipping details and press 'Continue'

~ Enter your billing address(if same, tick the checkbox), choose the
payment method and provide special instructions, if any in the 'order
comments' box(Don't forget to mention your Instagram Handle) and press
'Continue

~ You will now receive an order confirmation via email

~ You can check the status of your order under 'Orders' section on 'My Account' page.

Please check your bank account to ensure that the money has been deducted.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can contact us for the same. We ensure that your money is safe.

By paying online via any method like Paytm, Paypal, debit card etc you get -

1. Flat 15% off
2. Faster shipping
3. No delivery cost

Custom duty will not be charged on any order in India. For orders outside India, our team takes multiple measures to ensures that either no duty is charged, or else it's minimal at best.

Here's a list of all payment methods/modes available on www.DevotedStore.com :-

1. Paytm
2. All major debit & credit cards
3. Netbanking
4. UPI
5. Mobile Wallets
6. Partial cash on delivery (10% advance so that we can begin the handcrafting process, rest on delivery).

Note: Any of these payments modes may change at any point, refer the checkout page for real-time info.

Orders placed on devotedstore.com will be delivered to your provided address via the top courier companies available in India, based on the customer's pincode. Our estimated handcrafting and delivery timeframe is 1-2 weeks excluding non-working days.

Please note: Pure leather needs room to breathe, therefore all our pure leather products are made to order, this ensures that only the freshest raw materials are used in the manufacturing process and the products last ages. Any pure leather product mass produced and stored at a warehouse will lose it's charm due to the nature of leather as a materiel.

1. Click on the person icon on the top right part of the header and login

2. There in 'order history', you can check your order details

Please note that once placed, all orders can't be cancelled/edited while in transit or in production.

If production is yet to be started then it can be cancelled/edited.

However, if production has begun then it can't be cancelled/edited (production begins usually within 24 hours).

Please note that custom orders can't be cancelled.

Still, you can apply to edit/cancel your order by filling out the form by clicking on the button 'edit/cancel order' in the footer and we will do everything in our power to fulfil your request, if possible.

i. We accept return/exchange requests raised within 7 days of order delivery.

ii. All returned products must be unused with all original tags and packaging intact.

iii. Refund of shipping/COD charges is not applicable.

iv. To initiate a return/exchange, click here or go to Footer > Easy Returns

v. If the product received has any kinda defect then please report it to us within 24 hours of delivery. 

vi. After receiving the returned product, a quality check will be conducted and your return will be finalized.

vii. Exchange/return is only valid once per order & can't be returned or refunded.

viii. Return of accessories, gifts & gift cards, promotional items is not applicable.

ix. Exchanges are free, take 3-6 business days.

x. a. Refunds are free if opting for devoted money (credits that act just like money in our store & are valid for a lifetime). 
Takes 4-7 business days.

    b. If opting for a refund to account then ₹150 handling & restocking fee will be charged. Takes 8-15 business days.

xi. Custom orders can't be returned/refunded.

For further details please click here:

For Rest of the world except India, click here

Have more questions? Refer our FAQs section or Contact Us.

i. If any product received by you has any issue/defect or sizing problem, then you can raise a return request and your money will be refunded, if applicable. To file a return, you need to ship the product at our warehouse(address "C-269 Prashant Vihar, Sector -14, Delhi-110085, India) at your own expense. To keep the returning cost low, we suggest you return the items using a standard postal service.

ii. We accept return requests raised within 7 days of the order delivery. I.e, your return request must be initiated within 20 days of receiving your order.

iii. All returned products must be unused, unwashed with all original tags and packaging intact.

iv. Refund of shipping charges is not applicable.

v. To initiate a return click here or go to Footer > Returns

vi. After we receive the returned product, a quality check will be conducted and your return would be finalized.

vii. Return on accessories is not applicable.

viii. Returns are not applicable on sale/discounted items.

The below terms and conditions are applicable whenever any product is
on discount or during a sale. This applies to any/all offers like flat
20% off, or flat ₹100 off, etc. The conditions are as follows -

1. Exchange is applicable only once.

2. Any product purchased at discounted price cannot be returned.

3. Clubbing of any other offers not valid

Note: Devoted owns the right to end such sale at any given point of time without giving any prior notice to the customers.

After we receive your returned product, a quality check is done. Then after being approved for return, it usually takes 2-10 days for the money to be refunded back to the original mode of payment. If you still don't receive the refund then please contact us and we will share proof of transfer which you can then use to escalate the issue at your bank.

If you've cancelled an order and your order hasn't been shipped out of our warehouse, then it'll take about 2-10 days for the money to be refunded back to the original mode of payment.

For India:
Online Paid Orders over ₹499 = Free

COD Orders: ₹100


For Rest Of the World:- 

Every country has different shipping costs, so please continue to checkout to view your shipping charges.

Yes! It's totally safe to shop and make payments online on our website, we use highly secure payment gateways to ensure that your money and account details are totally secure.

Absolutely not, you only pay what you see.

A nominal fee of ₹100 is charged on partial COD Orders.

Due to handcrafted nature of our products, we only offer partial COD option wherein we request the customers to pay a token amount of 10% so that we can begin the handcrafting process, and the rest 90% at delivery.

Also, it may happen that our courier partners are not providing COD option at your pincode and hence in this case COD might not be visible to you at checkout. Still, you can always go with online payments which are completely safe.

Note: COD is only available within India

To track you order, please click here

Yes, send us your requirements by filling the form on the contact us page.

Yes, we occasionally offer discount coupons. Only 1 discount coupon is valid per order.