Approximate guidelines:
i. We accept return/exchange requests raised within 10 days of order delivery.
ii. All returned products must be unused with all original tags and packaging intact.
iii. Refund of shipping charges is not applicable.
iv. To initiate a return/exchange, click here or go to Footer > Easy Returns
v. If the product received has any kinda defect then please report it to us within 24 hours of delivery.
vi. After receiving the returned product, a quality check will be conducted and your return will be finalized.
vii. Exchange/return is only valid once per order & can't be returned or refunded, as one exchange/return is enough to sort all your issues like getting a bigger/smaller size etc.
viii. Return of accessories, gifts & gift cards, promotional items is not applicable.
ix. Exchanges are free, take 3-6 business days.
x. a. Refunds are free if opting for devoted money (credits that act just like money in our store & are valid for a lifetime).
Takes 4-7 business days.
b. If opting for a refund to account then ₹50 handling & restocking fee will be charged. Takes 8-15 business days.
WHY DOES THE RETURN PROCESS TAKE 8-15 BUSINESS DAYS?
Here's the return process:
1. The customer files the return/exchange request
2. We contact the customer (if required) & arrange the reverse pickup by a 3rd party courier company (if the service is available at their pin code) within 2-3 business days.
3. The customer packs the product in the same manner as it was received, unused with all the tags intact.
4. a. In case of an exchange, as soon as the reverse pickup is done our team ships the exchange from our warehouse ASAP, which then reaches the customer in 3-6 business days.
b. In case of refund, as soon as the returned product/s reaches back in our warehouse (3-7 business days post pickup), we perform a quick Quality Check & then initiate the refund which then reaches the customer in 1-3 business days.
~ If the QC(quality check) of any return/exchange is rejected then the original used item received will be shipped back to the customer. Devoted owns the right to reject any QC if the items received show any signs of being used or worn out in any shape or form, including bad odour.
~ If a customer provides any incorrect bank details for a refund and the refund transaction fails due to the same then a gift card/store credits will be issued for the refund.
~ While processing a refund, if the customer does not share bank details via replying to our email wherein we ask for the same from our official email ID (support@devotedstore.com) within 20 days, a gift card will be issued to the amount equivalent to the original refund.
For further details view our terms & conditions here.
You can track your order here.
Also, details regarding tracking your order are sent to you via email/sms as soon as your order is shipped from our warehouse. The details include
- Your order's tracking ID
- The particular courier partner assigned to your order. For eg, Aramex, Delhivery etc.
- The tracking link of the respective courier partner's website.
So, to track your order via this method, follow the steps below,
1. Open the link provided in the email/sms of the respective courier partner's website
2. Copy the tracking ID sent to you via e-mail/sms and paste it there.
