For India (for Rest of the world, click here):

i. Return/exchange requests must be raised within 7 days of delivery.

ii. Products must be unused, unworn, unwashed, unaltered, with all original tags, original packaging, complimentary items (if any), and the security seal intact.

iii. Shipping/COD charges are non-refundable.

iv. To initiate a request, click here or go to Footer → Easy Returns.

v. Please inspect your order immediately upon delivery. Any defective, damaged, incorrect, or missing product must be reported within 24 hours of delivery along with clear photographs or videos, failing which the claim may not be accepted.

vi. Returned items undergo a quality check (QC) before approval.

vii. Only one exchange/return per order is allowed.

viii. Accessories, gifts, gift cards, promotional items, and sale or discounted items are not eligible for return. Sale or discounted items are eligible only for a one-time exchange, subject to stock availability.

ix. Approved exchanges are free of charge. Replacement products are dispatched as soon as they are crafted.

x. Refund options:
  a. Devoted Money (lifetime validity) — Free, processed in 4–7 business days.
  b. Original payment method — 5% handling/restocking fee, processed in 8–15 business days.

xi. Custom orders are non-returnable and non-refundable.

Important:
Do not remove the white seal tag (“No return/exchange if seal broken”). Requests with a broken seal will not be accepted. Customers are advised to record a video while handing over returns to the courier to show intact tags and packaging, and while unboxing and manually shipping any shipments too.

Due to differences in screen settings and the natural characteristics of genuine leather, slight variations in colour, texture, grain, and finish shall not be treated as manufacturing defects.

Return Process

1. Customer submits a return/exchange request.

2. Reverse pickup arranged within 2–3 business days (if serviceable).

3. Product must be packed as received with tags intact and unused.

4. After pickup:

   • Exchange: Replacement shipped immediately post it being ready and delivered in 3–6 business days.

   • Refund: After return reaches warehouse (3–7 days), QC is completed and refund is processed.

Additional Information

• Returns failing QC (used, worn, odor, etc.) will be sent back to the customer.

• Items returned without original tags, original packaging, or with a broken security seal may be rejected or, where accepted at Devoted's sole discretion, shall only be eligible for store credit.
  Returned products showing signs of use, wear, washing, alteration, odour, stains, damage, or missing components may fail quality inspection and shall be shipped back to the customer.
  Measurements of handcrafted products may vary by approximately ±1 inch (±2.5 cm) and shall not be considered manufacturing defects.
  

• Incorrect bank details or failure to share bank details within 20 days will result in store credit issuance.

• Custom products cannot be returned/exchanged under any circumstances.

• Reverse pickup is attempted twice. If unsuccessful, the customer must ship the item to B167, 2nd floor, Prashant Vihar Sec-14, New Delhi 110085, India.
  Customers choosing to self-ship are responsible for ensuring the parcel is securely packed and reaches our warehouse safely. We recommend using a trackable shipping service.
  

• Products returned without prior approval or without an authorised return request may be refused and returned to the sender.

For further details view our terms & conditions here.

You can track your order by clicking here.

Also, details regarding tracking your order are sent to you via email/sms as soon as your order is shipped from our warehouse.

Have more questions? Refer our FAQs section or Contact Us.

Packed & marketed by:
Devoted
C-269 Prashant Vihar 2nd floor Delhi 110085 India
Country of origin: India