i. We accept return/exchange requests raised within 7 days of order delivery.
ii. All returned products must be unused with all original tags and packaging intact.
iii. Refund of shipping/COD charges is not applicable.
iv. To initiate a return/exchange, click here or go to Footer > Easy Returns
v. If the product received has any kind of defect then please report it to us within 24 hours of delivery. Similarly if you have received a different product then also please report it within 24 hours of delivery because the courier companies only entertain theft complaints if reported within 24 hours.
vi. If you have received an item different from what you had ordered we request you to report it immediately post delivery(within 12hours of delivery) with an unboxing video so that we can take it up with the courier aggregator to raise a complaint for theft.
vii. After receiving the returned product, a quality check will be conducted and your return will be finalized.
viii. Exchange/return is only valid once per order & can't be returned or refunded.
ix. Return of accessories, gifts & gift cards, promotional items is not applicable.
x. Exchanges are free, take 3-6 business days.
xi. a. Refunds are free if opting for devoted money (credits that act just like money in our store & are valid for a lifetime).
Takes 4-7 business days.
b. If opting for a refund back to any other mode then 5% handling & restocking fee will be charged on the total value of the order. Takes 8-15 business days.
xii. Custom orders can't be returned/refunded.
Please note: Do not remove the white seal tag from the received product if you wish to exchange/remove it, the tag has "no return/exchange if seal broken" explicitly written on it. If removed return/exchange will not be entertained.
It's recommended to the customer to record a video while handing over any return to the delivery personnel where the packing & tags of the product is visibly intact as if in case any return is received by us & the tags are not intact then we reserve the right to not provide any return on that order.
WHY DOES THE RETURN PROCESS TAKE 8-15 BUSINESS DAYS?
Here's the return process:
1. The customer files the return/exchange request
2. We contact the customer (if required) & arrange the reverse pickup by a 3rd party courier company (if the service is available at their pin code) within 2-3 business days.
3. The customer packs the product in the same manner as it was received, unused with all the tags intact.
4. a. In case of an exchange, as soon as the reverse pickup is done our team ships the exchange from our warehouse ASAP, which then reaches the customer in 3-6 business days.
b. In case of refund, as soon as the returned product/s reaches back in our warehouse (3-7 business days post pickup), we perform a quick Quality Check & then initiate the refund which then reaches the customer in 1-3 business days.
~ If the QC(quality check) of any return/exchange is rejected then the original used item received will be shipped back to the customer. Devoted owns the right to reject any QC if the items received show any signs of being used or worn out in any shape or form, including bad odour.
In case a product received is without the original tags &/or packaging then a refund will only be processed in the form of store credits/gift card/code & not in the form of bank transfer to the customer's account.
~ If a customer provides any incorrect bank details for a refund and the refund transaction fails due to the same then a gift card/store credits will be issued for the refund.
~ While processing a refund, if the customer does not share bank details via replying to our email wherein we ask for the same from our official email ID (support@devotedstore.com) within 20 days, a gift card will be issued to the amount equivalent to the original refund.
~ If any custom product is created for any customer in anyway then return/exchange will not be applicable in any circumstances as the product will be of no use for us as an organization. If any changes can be made to the product delivered then the team will have a internal discussion regarding the same & get those done if possible.
~ Return pickup of any exchange/return will only be attempted twice, if unsuccessful even after those attempts then the customer will have to ship the exchange/return shipment manually to our warehouse address (C-269 Prashant Vihar Rohini Sec-14 New Delhi 110085 India).
For further details view our terms & conditions here.
